These Terms and conditions (hereafter the “Agreement”) contains the terms and conditions of the use of G11 STORE Webshop at (hereafter the “Webshop”) owned by G11 STORE j.d.o.o. (hereafter “G11 STORE”). When a person (hereafter the “User”) orders a product or products from the Webshop (hereafter the “Products”), the User agrees to be bound by the Agreement.



G11 STORE j.d.o.o. (hereafter “G11 STORE”)
Templarskog reda 2
21000 Split

Business ID: 060413576
Registered in Commercial court in Split
OIB: 88439143322
VAT: HR88439143322

Bank details:
Raiffeisenbank Austria d.d.



Access to the Site is permitted temporarily, and we reserve the right to withdraw or amend the services we provide through the Site without notice. We will not be liable if for any reason the Site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of the Site, or the entire Site, to users who have registered with us. Any personal data and other information provided by you is processed by us following our Privacy Policy. By providing any such personal data or other information you agree to the terms of our Privacy Policy.

If you choose, or you are provided with, a user identification code, password or any another piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of this Agreement.



We are the the owner or the licensee of all intellectual property rights contained in the Site and the material published on it. All such rights are reserved.

You must not use any part of the materials on the Site for commercial purposes without obtaining a licence to do so from us.

If you breach this Agreement, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.



Please note that when you decide to purchase goods and/or services the resulting legal a contract is between you and us and such contract shall comprise of this An agreement, the email confirmation of your order and the applicable details on the product page and you agree to be bound by all such provisions.

You should carefully review the Agreement, the email confirmation of your order and the applicable details on the product page with the order. If there is any conflict or inconsistency between this Agreement and the email confirmation of your order or the applicable details on the product page, this Agreement shall prevail to the extent of the conflict or inconsistency.



Purchases may be paid by using a debit/credit card or Paypal account wallet through our online payment facility – Paypal. Payment will be deducted from your account when you place your order. All prices shall be shown in USD and your location currency and payable in USD. You agree that product prices are charged in USD and that the approximate price of the product is displayed according to your location of purchase; delivery charges will vary depending on the destination. For delivery destinations within the EU, prices include VAT or other sales taxes where applicable. For delivery destinations outside the EU, prices do not include VAT, other sales or import taxes.

Shipping fees:
Delivery inside Croatia – 15 USD.
Delivery inside EU – 25 USD.
International deliveries – 35 USD.

Please note, G11 STORE offers free Worldwide shipping on orders over 200 USD.


G11 STORE processes the purchase orders made by the User within two (2) working days. All Products will be delivered directly to the User’s delivery address using DHL Express global delivery service.

Delivery time is subject to availability of the Product and order destination. The delivery time to EU countries is usually 2-4 days. Delivery times to outside EU countries depend on the destination country, customs and other local factors.  After dispatching the order G11 STORE will send a delivery notification with a tracking link to the User’s email address to ease the delivery progress follow-up. G11 STORE will deliver the Products to the address provided in the purchase order. G11 STORE warrants that all shipments are fully insured. Please note, If DHL Express does not ship directly to private persons in your country, we will choose another delivery service. Quality and safety are the recipes for G11 STORE happy customer.

Provided that Product delivery will delay significantly, G11 STORE customer service will contact the User via the email as provided in the purchase order by the User.

G11 STORE reserves the right to deliver different Products ordered at the same time separately.

In case the Product has not arrived and the User has not been contacted by G11 STORE customer service, the User is recommended to contact G11 STORE or by phone +385 (21) 770 105.

G11 STORE reserves the right to reject any order. In such cases, the payments made by the User will be returned to the Paypal account wallet or credit/debit card within 30 days. Please note, that payments will be returned to the same method which payment is originally made.



We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party because of so refusing or because of unwinding or suspending any transaction after processing has begun.



Your shopping bag on the Site displays the goods you have chosen and the Seller who shall provide them. Details of postage and packing will be displayed at the checkout page. The delivery costs vary according to the delivery destination. Any delivery times quoted are in working days.



If you order goods from our Site for delivery outside the EU, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that the goods and services offered for sale are directed at EU residents. We and our sellers make no representation that any goods or services sold through the site are appropriate or available for use outside the EU. You must comply with all applicable laws and regulations of the country for which the goods or services are destined. Please note that items may not be deliverable overseas due to local law and it shall be your responsibility for any failure to deliver the goods overseas due to local law. We will not be liable for any breach by you of any laws.



The User shall have the right to cancel the order before the Product is delivered to the User. If the User wishes to cancel its order, the User must contact G11 STORE customer service by email: and to include its name, address and order number in the email. G11 STORE will return the payments made the User with the same method which payment is originally made within 30 days.

The User has the right to return or exchange a Product within fourteen (14) days from the day when the User received the Product. This the return policy does not cover Products which are produced or altered by the User’s wishes:

  1. If the order has been cancelled according to this Agreement by notifying G11 STORE customer service at within fourteen (14) days of the Product delivery or the Product has been shipped to  G11 STORE within said fourteen (14) days for returning purposes;
  2. The Product has not been used;
  3. The Product is in identical condition that the User received it and all the parts (if any) of the Product are included in the package;
  4. The Product has been repackaged into its original package.

The Product must be returned to the G11 STORE as soon as possible after cancellation. When returning the Products the User will be responsible for the risk of damages during the return delivery. G11 STORE will not reimburse to the User the costs that arise out of the return shipment, The price of the returned Products paid by the User will be refunded to the User with the same method which payment of the product is originally made. The reimbursement will take place as soon as G11 STORE  has received and inspected the returned Products, however no later than within thirty (30) days from the day when the G11 STORE has received the returned Products.

If the Product is faulty or damaged during the shipment, the User must inform G11 STORE customer service about said defect as soon as the User has noticed the defect. G11 STORE endeavours to replace the faulty or damaged Product, but if this is not possible G11 STORE will reimburse the User with the full amount of costs paid by the User. G11 STORE will not reimburse the User with the costs before the G11 STORE has confirmed the defect in the Product. The User is recommended to contact G11 STORE customer service to receive more instructions with this respect.



G11 STORE j.d.o.o.
Domovinskog rata 29A
21000 Split



Please let us know how we should deal with your returned item/s by sending an email to You will be responsible for paying for your shipping costs for returning your item/s. We will cover the costs of shipping the exchanged item/s. Depending on where you live, the time it may take for your exchanged item/s to reach you may vary. The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a week!



Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refunds are approved, then your refund will be processed, and funds will be sent to your original method of payment, within a certain number of days. Shipping costs are non-refundable. The cost of shipping will be deducted from your refund.



You may link to pages on the Site, provided you do so in the way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. The Company expressly reserves the right to revoke the right granted in this clause for breach of this Agreement and to take any action it deems appropriate.

Our Site must not be framed on any other website, nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission at any time.

The Site provides links to other websites for your information. If you use these links, you leave the Site. We have not reviewed these third party websites and we have no control over such sites or resources. We, therefore, do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to the Site, you do so entirely at your own risk. We accept no responsibility for third party websites or for any loss or damage that may arise from your use of them including the group gifting application which is provided by a third party.



You must not misuse our Site by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.

We will report any such breaching of this provision to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

We will not be liable to you for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or any website linked to it.



If we fail at any time to insist upon strict performance of any of your obligations under this Agreement, or if we fail to exercise any of the rights or remedies to which we are entitled under them, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of this Agreement shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.



If any of these Terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such terms and condition will to that extent be severed from the remaining terms and conditions which will continue to be valid to the fullest extent permitted by law.



This Agreement and any documents expressly referred to in they constitute the entire agreement between us and supersedes and extinguishes all previous drafts, agreements, arrangements and understandings between us, whether written or oral, relating to its subject matter. Each of us agrees that neither we nor you shall have any remedies in respect of any representation or warranty (whether made innocently or negligently) that is not set out in this Agreement or any documents expressly referred to in them. Neither of us shall have any claim for innocent or negligent misrepresentation based upon any statement in this Agreement and any documents expressly referred to in them.



Where we are prevented from or delayed in carrying out obligations under this Agreement due to circumstances beyond our reasonable control including, without limitation, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to the Seller’s workforce), or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials then our (as the case maybe) performance of its obligations shall be postponed for the period of a time that the circumstances continue.

G11 STORE shall not be liable for any breach of its obligations under this Agreement or delays in performing or failure to perform by this Agreement, which is attributable to causes beyond G11 STORE’s reasonable control, including without limitation fires, strikes, labour disputes, wars, natural catastrophe, acts or interventions by any governmental authority, failure of a common carrier, supplier, hardware, software, browser, network failure or malfunction.



G11 STORE reserves the right to make changes to the Webshop, its policies and the Agreement at any time. If the Agreement is changed, G11 STORE will post a notification of the said change at the front page of the Webshop or by the newsletter. Modified Agreement will apply to all orders made after the notice is posted to the front page of the Webshop or by the newsletter.



G11 STORE webshop is not liable for indirect or consequential damages unless caused by willful misconduct or gross negligence. This limitation of liability shall not limit Webshop’s liability for death or personal injury caused by negligence act.

Nothing contained in this Agreement shall limit the User’s rights under the applicable mandatory consumer legislation.



This The agreement is governed by and construed by the laws of Croatia, excluding its choice of laws provisions. Any dispute arising out of or related to this Agreement shall be settled in Croatia at the court in Split.



The European Commission provides a platform for online dispute resolution that you can find here:

We are willing to participate in an extrajudicial arbitration proceeding at a consumer arbitration board.