Question Where do you deliver?
AnswerG11 store webshop delivers worldwide.
Question How much are the shipping fees?
Delivery inside Croatia- 15 USD.
Delivery inside EU- 25 USD.
International deliveries- 35 USD.
Please note, G11 store offers free worldwide shipping on orders over 200 USD.
Question Where do you ship from?
Our main shipping location is in Split, Croatia.
Our products are completely handcrafted in our hometown studio.
Question What products can I buy on G11 store webshop?
AnswerYou can purchase every product in our current Collections. Unique products can be purchased only one time, but If you wish to have similar product, you can send us a request by e-mail. Preorders and custom orders are also available.
Question Is it safe to buy through G11 store?
Purchasing through G11 store is easy and safe.
A secure purchase ends in a few clicks.
Question What payment methods does G11 store accepts?
AnswerAll payment methods provided by Paypal in the customer’s country are acceptable.
Question Does G11 store offers resizing?
AnswerYes, G11 store offers resizing. For more details, contact our customer service.
Question Can I excange or return the product I purchase?
AnswerOf course, you can return or exchange a product within fourteen days from the day you received the product. Return costs are the customer’s responsibility.
Question How long does the delivery take?
All of G11 products will be delivered to the customer by DHL Express.
DHL Express delivers in 3- 5 working days depending on the destination.
The international customer pays the costs of imports into his country.
Please note, If DHL does not ship to your country, we will choose another delivery service.
Quality and safety are the recipe for G11 happy customer.